We will send out a “Notice of Termination of Water Service” only after an account is 30 days or more past due, and the last date to pay will be 10 days after the notice is sent. We will continue to accept multiple methods of payment prior to 5:00 PM on the last date to pay, including in-person payment via cash, check, credit/debit card, or money order, by mail via check or money order, and by phone or online via debit or credit card. We will remain flexible in making special arrangements for payment prior to the shut-off date.
However, after 5:00 PM on the final date to pay, your account will be assessed a late charge of $25.00 , regardless of termination of service. On the shut-off date, you will be required to pay in-person and with cash only — no phone or online payments will be accepted. Under Section 13.08.020 of the Sandy Municipal Code, service cannot be continued or restored until the delinquent balance is paid in full. After your account is paid in full, your water service will be restored between 1:00 PM and 6:00 PM .
As always, if you believe there may be errors on your account, please notify us immediately at (503) 668-5533.
The City of Sandy provides water service to customers within city limits and in some surrounding areas. For questions about the city's water treatment, transmission, storage and distribution systems, please call Public Works Director Mike Walker at (503) 489-2162.